TeleService: Task Type Does Not Show in LOV in Service Request or Contact Center Forms (Doc ID 197266.1)

Last updated on FEBRUARY 09, 2016

Applies to:

Oracle Customer Care - Version 11.5.6 to 12.2.5 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.6 to 12.2.5 [Release 11.5 to 12.2]
Oracle Field Service - Version 11.5.10.2 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.6 to 12.2.5
This problem can occur on any platform.

Symptoms

A Task Type defined in the Task Setup form is not available in certain forms. (i.e. Service Request - Tasks Tab)

(R) Service
(N) Service Requests > Create Service Requests
- Tasks tab.

You might be able to set a default in the profile settings and a given Task Type appears in the 'Task' tab, but you still can not change the Task Type using the List of Values.

Cause

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