TeleService: Task Type Does Not Show in LOV in Service Request or Contact Center Forms
(Doc ID 197266.1)
Last updated on JANUARY 12, 2024
Applies to:
Oracle Teleservice - Version 11.5.6 to 12.2.8 [Release 11.5 to 12.2]Oracle Field Service - Version 11.5.10.2 to 12.2.8 [Release 11.5 to 12.2]
Oracle Customer Care - Version 11.5.6 to 12.2.8 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Symptoms
A Task Type defined in the Task Setup form is not available in certain forms. (i.e. Service Request - Tasks Tab)
(R) Service
(N) Service Requests > Create Service Requests
- Tasks tab.
You might be able to set a default in the profile settings and a given Task Type appears in the 'Task' tab, but you still can not change the Task Type using the List of Values.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |