TeleService: Task Type Does Not Show in LOV in Service Request or Contact Center Forms
(Doc ID 197266.1)
Last updated on NOVEMBER 30, 2017
Applies to:Oracle Customer Care - Version 11.5.6 to 12.2.5 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.6 to 12.2.5 [Release 11.5 to 12.2]
Oracle Field Service - Version 188.8.131.52 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.6 to 12.2.5
This problem can occur on any platform.
A Task Type defined in the Task Setup form is not available in certain forms. (i.e. Service Request - Tasks Tab)
(N) Service Requests > Create Service Requests
- Tasks tab.
You might be able to set a default in the profile settings and a given Task Type appears in the 'Task' tab, but you still can not change the Task Type using the List of Values.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document