Error During Claim Closure - The amount (XXX.YY) to apply on receipt is more than the remaining balance of this transaction (Doc ID 1980492.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Navigation: Trade Management User > Claims > Claim Summary

Claim stuck at Pending Close status and unable to process to closure.

Checking the Claim Settlement Fetcher Concurrent Request log shows the following error.

Error. "The amount (XXX.YY) to apply on receipt is more than the remaining balance of this transaction."


Claim Number : DEDxxxxx
  Amount Settled : 77.38
  Amount Remaining : 0
  Credit/Debit Amount : -4733.27
  Status : Failed.
  Error : The amount(-77.38)to apply on receipt is more then the remaining balance of this transaction.

Changes

 

Cause

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