Last updated on JUNE 13, 2017
Applies to:Oracle Trade Management - Version 126.96.36.199 and later
Information in this document applies to any platform.
Navigation: Trade Management User > Claims > Claim Summary
Claim stuck at Pending Close status and unable to process to closure.
Checking the Claim Settlement Fetcher Concurrent Request log shows the following error.
Error. "The amount (XXX.YY) to apply on receipt is more than the remaining balance of this transaction."
Claim Number : DEDxxxxx
Amount Settled : 77.38
Amount Remaining : 0
Credit/Debit Amount : -4733.27
Status : Failed.
Error : The amount(-77.38)to apply on receipt is more then the remaining balance of this transaction.
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