Orders Lines With All Lines Adjustments Are Not Applying Modifiers Intermittently (Doc ID 1981713.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pricing, Discounting & Charges

ACTUAL BEHAVIOR
---------------
Modifiers are not applying to sales order lines.

EXPECTED BEHAVIOR
-----------------------
We expect the modifiers to apply consistently upon saving every time.

NOTES
-----------

Every time an order is found with the issue it can be repriced manually and the modifier appears in Line details section of the Quick Sales Order.
Repricing lines does not work either, it only works when we are repricing the entire order.
We are using Quick Sales Order form only.

We are running dernormalize qualifiers and build sourcing rules every day at night


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Order Management Superuser
2. Enter order header
3. Enter order type
4. Enter Customer Number
5. Navigate to the lines
6. Enter the line
7. Enter additional lines
8. Save.


Customer observation
===================
Most of the lines that do not have modifiers applied are orders that were saved then closed
and re-queried later to add another line. The line added later does not have modifier applied.
This seems to happen even when the order is newly created and re-queried




Cause

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