Supplier Administrator Cannot Create User Account for Supplier Contact Due to Error ORA-01427 Indicating Subquery Returns More Than One Row (Doc ID 1981948.1)

Last updated on SEPTEMBER 27, 2016

Applies to:

Oracle iSupplier Portal - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Sourcing - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

In 12.1.3 iSupplier Portal
Supplier administrator cannot create user account for supplier contact due to error ORA-01427 indicating subquery returns more than one row. This error occurs for a particular Supplier contact. Based on the symptoms it seems there may be a duplicate of this contact in the HZ tables (hz_parties, hz_relationships) but no way to remove the duplicate from the user interface.

ERROR

ORA-01427: single-row subquery returns more than one row

STEPS TO REPRODUCE
1. Navigate to Purchasing > Supply Base > Suppliers
2. Query for supplier CDW Direct
3. Go to Contact Directory - One contact available.
4. Check the checkbox to create user account for this contact, and click Apply
- get the error

This supplier contact needs to have a User Account created, but the user account cannot be created because of this error that occurs.

Changes

 

Cause

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