ORA-31202: DBMS_LDAP: LDAP client/server error: Users receive blank page with AppsLogin when attempting to link a unlinked EBS user to a valid OID user.

(Doc ID 1982609.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When a EBS user attempts to log into 12.1.x Applications they receive a blank page. The user is expecting to link their EBS user in this process with a OID user, by way of the link-on-the-fly or APPS_SSO_AUTO_LINK_USER process. The EBS user is not properly linked to a valid OID user and therefore the login flow fails to complete and gives the end user a blank page. 

Cause

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