R12.2.4: Pay Over Earnings Is Not Allowed For This Offer (Doc ID 1982892.1)

Last updated on AUGUST 12, 2016

Applies to:

Oracle Trade Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Problem

User has claim from one customer ( Customer A) and is attempting to associate it with a different customer ( Customer B)  as they have a  reciprocal relationship setup , but the user receives the following error:-

 Error

'Pay Over Earnings is not allowed for this offer'

 

Steps

1. Create Claim for Customer A

2. Attempt to associate to Customer B

3. Error occurs

Cause

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