OTL: Template Project And Task Disappear Upon Update (Doc ID 1982941.1)

Last updated on NOVEMBER 17, 2015

Applies to:

Oracle Time and Labor - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP6 version, Template Issues, Project Templates

ACTUAL BEHAVIOR
---------------
When creating a template with projects and payroll timecard data, after saving and reopening the project and task are not displayed in the timecard template

EXPECTED BEHAVIOR
-----------------------
When creating a template with projects and payroll timecard data, after saving and reopening the project and task are should still be displayed in the timecard template

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Utilize the seeded Self Service Timecard responsibility
2. Employee creates a template with Project, Task, and Type on the template
3. Employee saves then tries to Update  template.
4. Reopen the template and the Projects and Tasks fields are empty
5. If you utilize the same template in Self Service it creates the template with Project, Task, and Type, the timecard layout is customized
6. When utilizing the seeded timecard layouts the same issue occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, all employees cannot utilize the timecard templates rendering it useless.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms