What Are The Steps Required To Disable The 'Context Value' Field Drop-down ? (Doc ID 1983002.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 12.0.2 and later
Information in this document applies to any platform.

Goal

What are the steps involved in disabling the 'Context Value' field drop-down when the Address is updated in the Agent Dashboard/Case Management?
 

Solution

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