Why Are Holds Being Placed on Credit Lines Automatically? (Doc ID 1983461.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Why are Holds being placed on Credit Only Lines automatically?

 

Summary of Issue 
As part of the Order creation process, we have a requirement to place Credit Lines
(with workflow as Line Flow - Return for Credit Only to be placed automatically on
HOLD. We have created a Hold on the Line Type on workflow activity 'Inventory
Interface Non Ship' and created a hold source for the Order Type/Line Type
combination. When we create a return order, and add the Credit Line then the line
automatically goes on hold. But after Booking, the line gets closed. The assumption
is that the hold that is applied should keep the line on 'Booked' Status and the line
should not close. Please let me know if this is a standard functionality and if there
is a way so that we can restrict the credit only lines to be closed/interfaced so we
have the ability to cancel these lines.
 

Solution

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