Error When Duplicating a Quote with Service Item to Different Customer (Doc ID 1983490.1)

Last updated on APRIL 28, 2016

Applies to:

Oracle Quoting - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

HTML User Interface

When duplicating existing quote to the same customer - new quote is created successfully.
When Duplicating it to another customer - it gives the error:


R12.1.3 ERROR
-----------------------
1.Error returned in ASO_COPY_QUOTE_PVT.Copy_Line_ROWS
2.ORA-01403: no data found
3. An unexpected error has occured during processing of the ASO_QUOTE_HEADER information.

 

R12.2.4 ERROR
-----------------------
1.Error returned in ASO_COPY_QUOTE_PVT.Copy_Line_Rows.
2.ORA-01400: cannot insert NULL into ("ASO"."ASO_LINE_RELATIONSHIPS"."QUOTE_LINE_ID")
3.An unexpected error has occured during processing of the ASO_QUOTE_HEADER information.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Duplicate Quote action
2. Copy to different customer
3. Copy Quote Lines
4. Select customer for new quote

 

Cause

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