Pricing Is Not Working based on the Price List In The Charges Tab Within Service Request (Doc ID 1983516.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Entering the item for the first time with a Price List in Charges tab does not reflect the correct price in the Totals.

Re-entering the Price List name in the Pricing Rules tab, reflects a price for the item.


Solution

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