Serial Number Field Showing up in WMS Putaway Drop Mobile Page for ASN of Item Which Is Serial Controlled 'At Sales Order Issue' - Error 'No result is found'

(Doc ID 1984325.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On release 12.1.3:

Serial number field is unexpectedly being shown while performing Manual Drop through WMS mobile even though no serials were received for an ASN for an item which is serial controlled at Sales order issue.

When entering any value, it throws the following error.

ERROR
'No result is found'

STEPS
The issue can be reproduced at will with the following steps:
1. Whse Mgmt > Inbound > Putaway
2. Enter innermost LPN and Drop
3. Confirm Item, Quantity, Subinventory, Locator
4. Immediately system asks for serial number which should not be the case

Cause

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