The Covered Product is not in active status for contract line x.Y, Product. Error attempting to Run QA (Doc ID 1984385.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Service Authoring there is a QA Check Error there is the following error when we run QA Check for contract

Error:
The Covered Product is not in active status for contract line 1.1, Product.

Steps to Reproduce the Issue:
The issue can be reproduced at will with the following steps:
1. Open a contract for update.
2. Run QA Check. It fails with Error.

The item shows in Install Base a custom Status "Laoner" and is not Expired.

Business Impact:
Due to this issue, users cannot activate the contract.

Cause

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