Retropay Error: APP-PAY-289113: 'The process has reached the maximum number of attempts in trying to resolve the Net pay for this Assignment' (Doc ID 1984395.1)

Last updated on AUGUST 03, 2023

Applies to:

Symptoms

An error is received while running Retropay (Enhanced).

ERROR

"PAY_289113_PROC_MAX_ITERATION
APP-PAY-289113: The process has reached the maximum number of attempts in trying to resolve the Net pay for this Assignment. Please review the set up of the iterative elements that are associated with this Assignment"

STEPS

The issue can be reproduced at will with the following steps:

1. Login to HRMS Manager Responsibility.
2. Navigate to Processes and Reports > Submit
3. Choose Process Name: Retropay (Enhanced)
4. Submit with the payroll name and effective date parameters.
6. Check the log file and the error will be shown up for the employee.

Cause

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