TeleService Error: 'ORA-04063: Rule Set “APPLSYS.WF_DEFERRED_R"' When Saving A SR (Doc ID 1984443.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
CSXSRISR.fmb
CSXSRTAB.fmb

Symptoms

When raising a Service Request (SR) either via the Contact Centre form, Service Request form, or iSupport, the following error is generated when trying to save the SR:

ORA-04063: rule set “APPLSYS.WF_DEFERRED_R” has error in Package CS_WF_EVENT_PKG Procedure Raise_ServiceRequest_Event

Cause

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