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Under Aging Tab > Transactions, Cannot Access Receipts Workbench the Same as Transactions Workbench (Doc ID 1984808.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version


ACTUAL BEHAVIOR
---------------
 In Advanced Collections, collector can access to Unapplied Receipts in different path:
1 Collection --> History tab --> type: payment
2. Collection --> Accoount tab --> view Open Lines Listing -->type: unapplied
3. Collection --> Aging --> Transactions

But only in History tab collector is able to open Receipt workbench ( focus on payment anc click on right mouse button)
Is very desiderable( mandatory for my customer) have this function on Aging -->transaction.
Collector starts his activity from Aging tab and he have to reach quickly receipt workbench for applying receipts to invoices
Now, collector have to do the following actions:
1. change tab
2. choose payment from type
3. Set the date
4. focus on payment retrieved

EXPECTED BEHAVIOR
-----------------------
Expect to have the same functionality for receipts.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 In Advanced Collections, collector can access to Unapplied Receipts in different path:
1 Collection --> History tab --> type: payment
2. Collection --> Accoount tab --> view Open Lines Listing -->type: unapplied
3. Collection --> Aging --> Transactions

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get to Receipts Workbench from open lines listing.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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