Payroll Run (India) Hangs and Does Not Complete (Doc ID 1984811.1)

Last updated on AUGUST 03, 2016

Applies to:

Oracle Payroll - Version 12.1.1 and later
Oracle HRMS (India) - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

While running the Payroll Run (India) process, it is observed that the process hangs and does not complete.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. India HRMS Manager

2.  Submit the Payroll Run (India) process

3.  Observe that it hangs at XX% completion

4.  Cancel the process

5.  Attempt to roll back the process using the Rollback Run process;  observe that it also hangs

6.  Attempt to do a FORCE_UNDO on the the PYUGEN process;  observe that it also hangs



Cause

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