Field Service - Dispatch Center - Commit Task Not Accessible Right After Schedule Of Particular Task (Doc ID 1985069.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

On : 12.2.3 Dispatch Center

Actual Behavior

After assigning a given task to a resource using the Scheduler UI in Dispatch Center, the task is updated in the task grid, but "Commit Task" function is not accessible.

Expected Behavior

Expect that the 'Commit Task' function be available so that the task can be commited from the task grid.

Steps To Reproduce

1. (R) Field Service Manager
2. (N)Open Dispatch Center>run a query to return Tasks in the Grid
3. Select one of the schedulable tasks from the task grid.
4. Right-click on that record, Select “Schedule” from the context menu. Let the system find a resource for you or simply make you suggestion and decide yourself which resource. (Select a resource that will not be visible on the Plan Board without scrolling). Select that resource and schedule the Task to it.
5. Task will now be updated in the task grid but is still visible.
6. Right-click on the newly scheduled task. “Commit Task” is grayed out. Need to navigate to the Task in the Plan board to see the "Commit Task" function available.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.