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Navigating To Incentive Compensation or Marketing throws error "Failed to get sales group id" (Doc ID 198525.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Sales - Version 11.5.9 to 11.5.10.0 [Release 11.5.9 to 11.5.10]
Oracle Marketing - Version 11.5.7 to 11.5.10.0 [Release 11.5]
Oracle Incentive Compensation - Version 11.5.7 to 11.5.10 [Release 11.5]
Oracle Sales Online - Version 11.5.7 to 11.5.10.0 [Release 11.5.7 to 11.5.10]
Information in this document applies to any platform.

Symptoms

When users access Oracle Sales Online related screens or the Administration tab within Oracle Incentive Compensation or Oracle Marketing they receive the following error:

Failed to get sales group ID or sales role for the current user. User must have at least one role in a valid sales group

Cause

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In this Document
Symptoms
Cause
Solution

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