Asset Exist On DB But Not Appear On The Asset Form (Doc ID 1985330.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Asset Definition

ACTUAL BEHAVIOR
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Imported Asset Number is not being fetched by the Asset Numbers form but only in Asset Numbers page and in Find Asset Numbers form. (not fetched when clicking on Find button)

EXPECTED BEHAVIOR
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Expect to be able to access the Asset Number's definition in forms too.

STEPS
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The issue can be reproduced at will with the following steps:
1. Imported Asset Number
2. Check it in Self-Service pages and it is being displayed.
3. Enterprise Asset Management responsibility
4. Assets > Asset Numbers > Asset Numbers form
5. Find asset number.
6. Click on Find.
7. No data returned.

Cause

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