Last updated on MARCH 08, 2017
Applies to:Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.
On DEV: 12 version, User Management
Unable to approve a new user registration request due to the following error :-
An unexpected error has occurred in the Approval Workflow for the request with Confirmation Number 10062. Please contact your System Administrator if this problem persists.
Item Type: JTF_APPR (JTF Approval)
Item Key: 10062
Failed Activity: APPROVE_REQUEST (Approve Request)
ORA-01400: cannot insert NULL into ("JTF"."JTF_AUTH_PRINCIPAL_MAPS"."JTF_AUTH_PRINCIPAL_MAPPING_ID")
JTF_UM_WF_APPROVAL.Approve_Req(JTF_APPR, 10062, 216076, RUN)
Wf_Engine_Util.Function_Call(JTF_UM_WF_APPROVAL.APPROVE_REQ, JTF_APPR, 10062, 216076, RUN)
The issue can be reproduced at will with the following steps:
1. Registered the user using iStore registration Page.
2. Then Logged in to application using Sysadmin access
3. Selected the pending user approval in CRM HTML Administration Responsibility
4. When we try to accept the user, error occcurs
The issue has the following business impact:
Due to this issue, new users cannot be registered for iStore.
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