ORA-01400: cannot insert NULL into ("JTF"."JTF_AUTH_PRINCIPAL_MAPS"."JTF_AUTH_PRINCIPAL_MAPPING_ID") While Approving The Registered User (Doc ID 1985627.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On DEV: 12 version, User Management

Unable to approve a new user registration request due to the following error :-


ERROR
==========
An unexpected error has occurred in the Approval Workflow for the request with Confirmation Number 10062. Please contact your System Administrator if this problem persists.

Item Type: JTF_APPR (JTF Approval)
Item Key: 10062
Failed Activity: APPROVE_REQUEST (Approve Request)

ORA-01400: cannot insert NULL into ("JTF"."JTF_AUTH_PRINCIPAL_MAPS"."JTF_AUTH_PRINCIPAL_MAPPING_ID")

Error Stack:
 
JTF_UM_WF_APPROVAL.Approve_Req(JTF_APPR, 10062, 216076, RUN)
Wf_Engine_Util.Function_Call(JTF_UM_WF_APPROVAL.APPROVE_REQ, JTF_APPR, 10062, 216076, RUN)


 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Registered the user using iStore registration Page.
2. Then Logged in to application using Sysadmin access
3. Selected the pending user approval in CRM HTML Administration Responsibility
4. When we try to accept the user, error occcurs


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, new users cannot be registered for iStore.

Cause

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