EAM 'Work Order Release Approval' Produces User-Defined Exception
(Doc ID 1986108.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Enterprise Asset Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to approve work orders via the Workflow, the following error occurs.
ERROR
Error Message = User-Defined Exception
Error Stack = EAMWOREL.UPDATE_STATUS_APPROVED(EAMWOREL, 7006, 251629, RUN) Wf_Engine_Util.function_Call
(EAM_WORKORDER_WORKFLOW_PVT.UPDATE_STATUS_APPROVED, 7006, 251629, RUN)
STEPS
The issue can be reproduced at will with the following steps:
1. Go to Work Orders form
2. Query work order # 695064 which is in status Released
3. Go to the Administrator Workflow responsibility
5. Find Workflow Type = 'Work Order Release Approval' with Status = Active
6. Approve notification from non-Oracle EBS environment.
7. Go back to Administrator Workflow responsibility and see the following:
Workflow Type = 'Work Order Release Approval' with Status = Error
8. The Status Monitor shows the error detail
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |