My Oracle Support Banner

Oracle error-20001:APP-FND-01972: When Trying To Update A Responsibility Assigned To A User (Doc ID 1987250.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to add or remove an end_date  for a responsibility that is assigned to a user an error occurs.

ERROR
-----------------------
Oracle error-20001:APP-FND-01972:Error in FND_USER_RESP_GROUPS_API. Update_ Assignment. Cannot update this row because there is no direct assignment of the user XXX to the role FND_RESP\CSM\OMFS_PLAM\STANDARD in the workflow user/Role table. has been detected in FND_USER_RESP_GROUP_API.UPDATE_ASSIGNMENT.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to the System Administrator responsibility  > Security > user > define form

2. Choose a responsibility and try to update it.  ( ie.  Add or Remove the end date)

3. An error occurs.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.