Oracle error-20001:APP-FND-01972: When Trying To Update A Responsibility Assigned To A User (Doc ID 1987250.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to add or remove an end_date  for a responsibility that is assigned to a user an error occurs.

ERROR
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Oracle error-20001:APP-FND-01972:Error in FND_USER_RESP_GROUPS_API. Update_ Assignment. Cannot update this row because thee is no direct assignment of the user XXX to the role FND_RESP\CSM\OMFS_PLAM\STANDARD in the workflow user/Role table. has been detected in FND_USER_RESP_GROUP_API.UPDATE_ASSIGNMENT.


STEPS
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The issue can be reproduced at will with the following steps:
1.Navigate to the System Administrator responsibility  > Security > user > define form

2. Choose a responsibility and try to update it.  ( ie.  Add or Remove the end date)

3. An error occurs.

Cause

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