Field Service Error "oracle.forms.engine.Main" When Opening Dispatch Center Form (Doc ID 1987557.1)

Last updated on APRIL 25, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When trying to open the Dispatch Center form, users get a Java Error message.
Clicking on "Don't Block" does not help.

Also, the Task > Assignment Manager window is frozen, forcing users to kill the session.

Error:

Block potentially unsafe components from being run?
Application: oracle.forms.engine.Main

Java has discovered application components that could indicate a security concern.
Contact the application vendor to ensure that it has not been tampered with.

 < Block >   < Don't Block >

The JRE Console may show the following errors:

Forms Applet version is : 10.1.2.3
Missing Application-Name: manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Permissions manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Codebase manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Application-Name: manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Permissions manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Codebase manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/csf/jar/csftimer.jar
Missing Application-Name: manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Permissions manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Codebase manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Application-Name: manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Permissions manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Codebase manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndgantt.jar
Missing Application-Name: manifest attribute for: http://qtktapp01.biztechmsp.com:8032/OA_JAVA/oracle/apps/fnd/jar/fndpromise.jar

[...]


Steps:

(R) Field Service
(N) Dispatch Center

Changes

 Applied the following patches:

 . Patch 17287736:R12.BPA.C - BPA TRANSACTION NOT PRINTING CORRECTLY AFTER PATCH 16547477
 . Patch 18955265:R12.HZ.C - TST1224:GETTING ERROR MESSAGE WHILE CREATING ORGANIZATION
 . Patch 19494816:R12.FND.C - JDBC CONNECTION LEAK IN ORACLE.APPS.FND.COMMON.ERRORSTACK
 . Patch 19807163:R12.OAM.C - 1OFF:12.2.4:TRANSACTIONSCOPE - CONNECTION LEAK IN 12.2.4
 . Patch 19858552:R12.FWK.C - WEB APPS CONTEXT NOT RELEASED IN OAERRORPAGE.JSP AND OAERRORDETAILPAGE.JSP
 . Patch 19891697:R12.FND.C - 1OFF:12.2:PERFORMANCE PROBLEMS RESULTS SET CACHE

Cause

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