Not Able To See Debit Memos in Transactions Workbench When Using A Collections Responsibility (Doc ID 1987802.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Details

You are attempting to view Transaction Details for the Debit Memo and receive the following error:

ERROR
-----------------------
FRM-40350 Query caused no records to be retrieved.


Steps to Reproduce:
Responsibility: Collections Agent
Navigation:  Collector’s Work Queue
Delinquent Bill To
Find “<A/C NAME>” (Acct # ####) and double click on the record
Under “Transactions” tab, filter class to “Debit Memo”
Highlight transaction# ###### > Navigate To > Transaction Workbench
No transaction displayed in the form

Cause

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