Service Request Form > 'Edit Contact' Window: Personal Info Section Is Grayed Out

(Doc ID 1987966.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When creating Service Request, user may first enter the name of the Contact person who is calling with an issue.
If that contact person already exists, they would select that Contact from the LOV.

Now user clicks on the ‘Edit’ button to add another phone number (i.e. Mobile) for the same Contact.
But the 'Personal Info' section is grayed out preventing the user from entering new data there.

How can users store two phone numbers for the same Contact?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms