Unable To Renew Contracts Due To Error "You cannot change this private group."

(Doc ID 1988160.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service contract Renewals

When attempting to renew a contract in this new org,
the following error occurs.

ERROR
-----------------------
You cannot change this private group. Contact your system administrator to change this group.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new contract group
2. Author a service contract and add that group to the admin tab
3. Activate the contract
4. Search for the contract
5. Right click >> Renew
5. Duration: 1 Year
6. Click Renew and receive the above error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot renew contracts

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms