Work Confirmation Approval History Shows Buyer Organization Instead Of Supplier Organization (Doc ID 1988867.1)

Last updated on MARCH 11, 2024

Applies to:

Symptoms

On Release 12.1.3 version, Services Procurement

ACTUAL BEHAVIOR
Work Confirmation Approval History shows Buyer Organization.

EXPECTED BEHAVIOR
Expected, Supplier Organization in Approval History page.

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Navigate to Buyer Work Center, Create complex services PO
2. Submit PO for Approval
3. Logout and login as supplier user
4. Create Work Confirmation against Complex Services PO.
5. Work Confirmation status shows 'Processing'
6. Logout and login as Buyer
7. Submitted Receiving Transaction Processor for the group_id corresponding to Work Confirmation.
8. Work Confirmation status changes to Pending Approval
9. From Buyer Work Center, select Order and select 'View Work Confirmation'
10. Select Work Confirmation and click on link 'Pending Approval'
11. Could see Organization as Buyer Organization from Approval History (Work Confirmation: ..) page.

BUSINESS IMPACT
The issue has the following business impact:
This is impacting to Business users who are checking Pending notifications and finding difficult whether it was done internally or was the Confirmation submitted by Supplier to approve.

Cause

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