Save a Credit Memo Error - APP-AR-11641: The Balance Amount of the Transaction Has Been Credited (Doc ID 1988911.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Transactions Related

You are attempting to save Credit Memo and receive the following error:

ERROR
-----------------------
APP-AR-11641: The balance amount of the transaction has been credited. Please save your changes and complete the credit memo.

The system shows the balance has been credited. But when you save, it says “A transaction must have at least one line”

Steps to Reproduce:
Responsibility:  Receivables
Navigation: Transactions > Transactions
1. Open the transaction workbench from.
2. Open the credit memo form.
3. Create a credit memo and save it.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms