Error Making Payments From iReceivables
(Doc ID 1989151.1)
Last updated on JANUARY 28, 2022
Applies to:
Oracle iReceivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3, SEP 2013 RPC + Important Fixes V2 patch
When making a credit card or bank account payment, get the following error:
The payment process failed due to the errors listed below. Please contact your system administrator for further clarification.
IBYIBY_INVALID_INSTR_ASSIGN
INVALID_INSTRUMENT_ASSIGNMENT
ACTUAL BEHAVIOR
---------------
For one customer this works fine.
For another customer who has not made payments before, entering a test credit card, they get the error.
They also get the error nullThe payment cannot be made....... when making ACH payments.
EXPECTED BEHAVIOR
-----------------------
Customer expects payments to be made without issue.
STEPS
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The issue can be reproduced at will with the following steps:
Query a customer and select an invoice to pay and get the error.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue with UAT and make payments.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |