Dunning Letter Output Does Not Show Current Invoices although Include Current Checkbox is Checked (Doc ID 1989439.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
IEX_BULK_XML_DELIVERY module: IEX: Bulk XML Delivery Manager
IEX_SEND_DUNNING module: IEX: Send Dunnings for Delinquent Customers

Symptoms

On : 12.1.3 version, Oracle Collections Reports

ACTUAL BEHAVIOR
---------------
Dunning output should also show current invoices.
Customer has checked "Include Current Invoices " in the Dunning Plan
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run program "IEX: Send Dunnings for Delinquent Customers" 
 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms