CSI_ACCT_MERGE_PKG.CSI_IP_ACCOUNTS_MERGE Updating Table CSI_IP_ACCOUNTS (Doc ID 1989513.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Installed Base - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Customer Merge

When attempting to process a TCA Customer Merge, the following CSI error is found in failed concurrent request Log and Output:

ERROR
-----------------------
OUTPUT :
------------
Merge Failed

 ERROR: CSI.CSI_ACCT_MERGE_PKG.CSI_IP_ACCOUNTS_MERGE
  Updating table CSI_IP_ACCOUNTS
  Updating table CSI_IP_ACCOUNTS

CONCURRENT REQUEST LOG:
--------------------------------------------
Error 50103 (C Engine): MSG MSG-00001: Updating table FV_IPAC_TRX 06-FEB-2015 01:25:22
Error 50103 (C Engine): MSG MSG-00001: 0 row(s) updated 06-FEB-2015 01:25:22
Error 50103 (C Engine): MSG MSG-00001: Updating table CSI_IP_ACCOUNTS 06-FEB-2015 01:25:23
Error 50103 (C Engine): MSG MSG-00001: Updating table CSI_IP_ACCOUNTS 06-FEB-2015 01:25:23
Error 50103 (C Engine): MSG MSG-00100: merge_products errored out
Error 50103 (C Engine): MSG MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()+06-FEB-2015 01:25:24
Error 50103 (C Engine): MSG MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()-06-FEB-2015 01:25:24

Cause

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