Receiving Generic Error When Trying to Create Letter for Compensation Workbench (CWB)

(Doc ID 1989561.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Compensation Workbench - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version  of Employee Statements,

When attempting to create a Compensation Workbench (CWB) letter for employees, the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance.

The issue can be reproduced at will with the following steps:
1. US HRMS Manager->Transaction Maintenance->Document Management.
2. Select group - Group Name Compensation Workbench, short name CWB.
3. lick on Add Document.
4. Click on Create Document.
5. Give it a Document Name - test, select Document Category of Compensation Workbench, Short Name TEST6, Effective Date 3/10/2015, Upload a new file - test.rtf.
6. Click on Continue.
Receive the error.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms