After Applying Patch 20097815, The Labor Transaction Turn Red In Color And Keep Refreshing (Doc ID 1989662.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
When adding Labor transaction, prior to the patch 20097815, the labor transaction turns Blue and no issues.
Now the Labor transaction turns RED in color and keeps refreshing indefinitely.
Upon hitting refresh button, the labor transaction can be seen saved in the Labor tab.

EXPECTED BEHAVIOR
-----------------------
Expect that when saving the labor debrief line, that the transaction will remain blue and not refreshing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a) Hit "Task Search". Enter the task number and hit the Green Check button ( indicates Ok/Proceed ).
b) Hit the Task to view its details. Take note of this step.
c) Hit "Debrief".
d) Hit "Labor" tab.
e) Hit "Add Labor Line".
f) Enter labor item and the time component.
g) Hit "Save"
h) After this you shall see the issue.



Cause

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