ERs Other Than ERs With "Missing Receipts" Are NOT Being Assigned To Auditors Or Fallback Auditor

(Doc ID 1989913.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Expenses Audit and Receipt Managerment
 
ACTUAL BEHAVIOR  
---------------
ERs other than ERs with "Missing receipts" are NOT being assigned to auditors
or Fallback Auditor  
 
ERs that have been rejected by the manager and then resubmitted that have
duplicate expense lines are not being assigned to an auditor or to the
fallback auditor. 
 
Also, ERs that have been rejected by an auditor are not being reassigned to
that auditor or to the fall back auditor when they are resubmitted. 
 
The implementation guide states, "If an auditor has rejected, requested more
information, or shortpaid an expense report, the audit queue reassigns the
expense report to the same auditor when it is resubmitted, provided that the
original auditor is still active. Internet Expenses assigns all expense
reports that do not match an active auditor to the fall-back auditor." 



Cause

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