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System Shows Two Different Users Logged In, One on MES Screen, Another on Home Screen (Doc ID 1989987.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle MES for Process Manufacturing - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Operator Workbench

User1 was logged in to the system and logged out at 6:03 AM. User2 then logged in at 6:07 AM on the same PC. At 7:12 AM, the MES form shows User1 logged in instead of User2. The home page for apps shows User2 logged in, but at the same time the MES page shows User1 logged in. The samples that User2 created through MES show as having been created by User1. ICX session information that shows the last thing User1 did as being at 6:03 AM.

Expect everything to show that only the second user is logged in.

The issue cannot be reproduced at will, but see above for what was done:

The issue has the following business impact:
Due to this issue, data is being created for the wrong user, and a Non-Conformance Review must be logged with the FDA.

What can we do to resolve this?


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