Agent Dashboard: Task Search Result - Assignee Type and Assignee are Wrong
(Doc ID 1990147.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
In page TaskSearchResultsPG, the Assignee Type is displayed incorrectly.
Steps:
(R) Customer Support Specialist
(N) Agent Dashboard > Search Tasks
- Create and save Task Search
- Search based on saved search
- Choose all 'Available Columns‘ to be 'Selected Columns'
- Choose 'Owner' = 'Myself' and 'Assignee' = 'My Group/Team'
- Hit button 'Apply and View Results'
Results:
- In column ‘Assignee 1 Type’ there is a value called ‘RS_GROUP’.
=> This value should be translated into 'Group Resource' as anywhere else in EBS.
Furthermore:
=> If Assignee Type is an Individual Resource, it shows 'RS_EMPLOYEE' instead of "Employee Resource".
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |