When Trying To Open The Responsibility 'Service High Availability Administrator' Error - Could not load application module 'oracle.apps.csm.adminUI.highAvailability.server.AsgOAHighAvailabilityAM' (Doc ID 1990194.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Service High Availability Administrator, MFS Administration Pages

When attempting to click on the Responsibility mapping in Service High Availability Administrator, the following error occurs.

ERROR
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.csm.adminUI.highAvailability.server.AsgOAHighAvailabilityAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
..
.
## Detail 0 ##
JBO-30003: The application pool
(qtktdbs01.biztechmsp.comQTKEBST1553oracle.apps.csm.adminUI.highAvailability.server.AsgOAHighAvailabilityAM) failed to checkout an application module due
to the following exception:

oracle.jbo.JboException: JBO-29000: Unexpected exception caught:
oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught:
oracle.jbo.NoDefException, msg=JBO-25002: Definition
oracle.apps.csm.adminUI.highAvailability.server.AsgOAHighAvailabilityAM of type ApplicationModule not found
at oracle.jbo.common.ampool.ApplicationPoolImpl.doCheckout(ApplicationPoolImpl.java:2002)
at oracle.jbo.common.ampool.ApplicationPoolImpl.useApplicationModule(ApplicationPoolImpl.java:2793)


STEPS
1. Login to Oracle Appls.
2. R) Service High Availability Administrator -> Responsibility Mapping, the above mentioned error is displayed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms