Error Occurs When User with Chinese Characters Triggers Report. (Doc ID 1990297.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Transportation Management - Version 6.2.9 to 6.4.0 [Release 6.2 to 6.4]
Information in this document applies to any platform.

Symptoms

OTM was upgraded from 6.2.5 to 6.2.9. When logged in via the Chinese Character user (via nick name) and query a shipment and then trigger the report
Below errors are seen:

a. Session User is not same as Reporting User. Can't process request

b. java.lang.IllegalStateException: getWriter() has already been called for this response

java.lang.IllegalStateException: getWriter() has already been called for this response
  at java.lang.Throwable.(Throwable.java:67)
  at org.apache.catalina.connector.Response.getOutputStream(Response.java:578)
  at org.apache.catalina.connector.ResponseFacade.getOutputStream(ResponseFacade.java:183)

The issue is not observed when logged in as a English Charector user and same steps are performed



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

01. Log in via the Chinese Character user (via nick name) and queries a shipment and then does action >Print. Below errors are seen:

a. Session User is not same as Reporting User. Can't process request

b. java.lang.IllegalStateException: getWriter() has already been called for this response 01.

Cause

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