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UPK: Switching to "All Users" in KCenter Results in Error Message (Doc ID 1990729.1)

Last updated on MARCH 08, 2018

Applies to:

User Productivity Kit - Version to [Release 12.1]
Information in this document applies to any platform.


When trying to edit users in KCenter and error message is displayed. This only happens when the number of records to display is set to "See All". When "See All" is selected, it cannot be changed, if trying to revert back to one of the other numbers the same error is displayed.

Error Message
"You have encountered an unexpected error. Please contact the System Administrator for assistance."

Replication Steps
The issue can be reproduced with the following steps:
1. Login to KCenter
2. Navigate to Manager --> Users
3. Change "Records per page" to "Show All"
4. Click the "Edit" icon for any user
5. Error appears
6. Go back and try to set Records per page to anything else.
7. Error appears.


The Event Viewer log displays the following error message:

KCenter: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Maximum request length exceeded.
  at System.Web.UI.Page.HandleError(Exception e)
  at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  at System.Web.UI.Page.ProcessRequest()
  at System.Web.UI.Page.ProcessRequest(HttpContext context)
  at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
  at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


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