My Oracle Support Banner

Cannot Log in MFS MP Client When Using SSO After Patching (Doc ID 1990874.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in MP client after patching the following error occurs.

ERROR
"Sorry, the password entered in incorrect"

In this particular case the patch that was applied was Patch 20323054 - MFS MULTIPLATFORM RELEASE 12.1.3.14.1.

However the problem could occur with other MFS patches.  It was not caused by one patch in particular


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply MFS Patches 
2. Re-installed MP client
3. Try to log in MP client



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.