EAM Work Request 'Description History' Shows Duplicate Entries When Descriptive Flexfield Field Is Populated With Data
Last updated on AUGUST 04, 2016
Applies to:Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Enterprise Asset Management > Work Requests
EAM Work Request 'Description History' section shows duplicate entries if Work Request (WR) is updated by entering data in the Descriptive Flexfield (DFF) field (when DFF field is defined on ATTRIBUTE3 assignment).
The Description history is appended with duplicate entries, causing confusion.
Should have one record for each defined DFF in WR Description History
The issue can be reproduced at will with the following steps:
1. Update Work Request
2. Change/enter custom DFF field value
3. Save and observe duplicated information
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