EAM Work Request 'Description History' Shows Duplicate Entries When Descriptive Flexfield Field Is Populated With Data (Doc ID 1990954.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Enterprise Asset Management > Work Requests


ACTUAL BEHAVIOR
EAM Work Request 'Description History' section shows duplicate entries if Work Request (WR) is updated by entering data in the Descriptive Flexfield (DFF) field (when DFF field is defined on ATTRIBUTE3 assignment).

The Description history is appended with duplicate entries, causing confusion.



EXPECTED BEHAVIOR

Should have one record for each defined DFF in WR Description History


STEPS

The issue can be reproduced at will with the following steps:
1. Update Work Request
2. Change/enter custom DFF field value
3. Save and observe duplicated information


Cause

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