12.2.3: Email Center - Emails sent with images from Oracle Email Center fail to display in the Client Email Program. (Doc ID 1991275.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Administration

ACTUAL BEHAVIOR
---------------
Can not see images in emails sent from Email Center.

EXPECTED BEHAVIOR
-----------------------

To see the images added to an email in the Email Client viewing the emails.

STEPS
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The issue can be reproduced at will with the following steps:
1. Send email from Email Center with an image in the body of the email.
2. Open the message in Outlook/Thunderbird
3. The images is shown as a red x or is corrupted.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, images are not seen by external customers.

Cause

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