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Service Request: Task Details Referencing Wrong Flexfield for 'Task Dates Additional Information' Flexfield (Doc ID 1991340.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.2.3 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

Task Dates Additional Information flexfield does not open.
Instead of this, on Task Dates level, the flexfield "Task Date Types Additional Information" is linked.

Steps:

(R) System Administrator
 - Enable DFF "Task Date Types Additional Information"

(R) Service
 - SR form > Tasks tab
 - For a task, use More button
 - Go to Task Dates tab

 => "Task Date Types additional Information" DFF is used there, which is meant for the Task Date Types setup form.

Expected Behavior:

The flexfield should be 'Task Dates Additional Information', like the Task Manager standalone form.

Cause

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In this Document
Symptoms
Cause
Solution
References


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