Error 'APP-BEN-91711' When Attempting to Process a Life Event (Doc ID 1991410.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

When attempting to enroll in benefits via Self-Service, the following error occurs:

ERROR

------------

APP-BEN-91711: The Participant Enrollment Result record was not found in the following package : .

 Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility Employee Self-Service.
2. Select the Benefits function.

Error occurs.

 

Cause

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