Error When Accessing Field Service Third Party Technician Portal

(Doc ID 1992164.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Field Service Engineer Portal

When attempting todo a search for Item Number in 'Trunk Stock Management' from the responsibility 'Field Service Third Party Technician' portal, the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click Here for exception details.

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT * FROM (SELECT
  mtl_system_items_kfv msik,
  cs_billing_type_categories cbtc
  msik.organization_id = :1
  AND msik.material_billable_flag = cbtc.billing_type
  AND cbtc.billing_category = 'M'
  AND SYSDATE BETWEEN NVL(msik.start_date_active, SYSDATE) AND NVL(msik.end_date_active, SYSDATE)
  AND SYSDATE BETWEEN NVL(cbtc.start_date_active, SYSDATE) AND NVL(cbtc.end_date_active, SYSDATE)
  AND msik.stock_enabled_flag = 'Y') QRSLT WHERE (( UPPER(CONCATENATED_SEGMENTS) like UPPER( :1) ))
  at oracle.apps.fnd.framework.OAException.wrapperException(
  at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(
  at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(
  at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(
  at _pages.__oa._jspService(

The issue can be reproduced at will with the following steps:
1. go to 3rd party administrator portal
2. go to trunk stock management
3. Search by item number

The issue has the following business impact:
Due to this issue, users cannot use the functionality


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