My Oracle Support Banner

MAIL_STATUS Set To MAIL Although Recipient Has NULL Email Address (Doc ID 1992553.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Workflow - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 (RUP 7), it was observed that there are many 'OPEN' workflow outbound notifications that are stuck in 'MAIL' status, even though the recipient does not have an email address.


EXPECTED BEHAVIOR
-----------------------
It is expected that for recipients that has null email address, their associated open notifications will have a null value in the mail_status column.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.