Unable To Approve Or Update The Supplier And Supplier Site - Getting An Exception Error Message

(Doc ID 1992780.1)

Last updated on MAY 17, 2018

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Supplier Registration Issues

When attempting to update and approve a supplier site the following error occurs.

ERROR
-----------------------
java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator.
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.FND_USER_PKG", line 3924
ORA-06512” at line 1

(alternate errors shown below)

java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.FND_USER_PKG", line 4423 ORA-06512: at line 1

java.sql.SQLException: ORA-20001: Oracle LDAP Directory is not registered correctly. Please contact your System Administrator. ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.FND_USER_PKG", line 4424 ORA-06512: at line 1

Changes

 

Cause

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