When Attempting to Progress a Sales Order an Error is Returned: User-Defined Exception in Package OE_ORDER_WF_UTIL Procedure Start_All_Flows (Doc ID 1993164.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Occasionally, when attempting to enter and progress a Sales Order, the following error occurs.

ERROR
User-Defined Exception in Package OE_ORDER_WF_UTIL Procedure Start_All_Flows


STEPS
1. Via the OM Super User Responsibility.
2. Navigate: Orders, Returns > Sales Orders.
3. Open the Sales Order form to create a new order.
4. Enter the header information.
5. Mouse click to lines tab.
6. Key in ordered item Tab to QTY and key in quantity TAB down arrow.
7. Key in ordered item Tab to QTY and key in quantity TAB down arrow.
8. On line line 3, up arrow.
9. Mouse click the Red X to remove line 2.
10. Mouse click the Yellow diskette to save.

Occasionally, it started occurring after applying Patch 17785966:R12.ONT.B - ORDER MANAGEMENT 12.1 OCT 2014 CUMULATIVE PATCH.

 

Cause

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