For Advance Exchange Orders, Owner Party Details Not Getting Displayed In IB
Last updated on MAY 12, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Advance Shipment created from Service Request (Charges tab) is not displaying the Owner Party details. (i.e. 'Ship To' and 'Bill To' are displayed as NULL when the Instance is queried from Installed Base).
BUT if the Advance Exchange order was created directly from Order Management, then it does populate the IB Owner details as expected (i.e. 'Ship To' and 'Bill To' are displayed as expected in Installed Base).
If Advance Shipment is created from Service Request (Charges Tab), it should populate the Installed Base Owner details as expected.
1. Create an advance exchange order from Oracle Field Service module.
2. When the advance exchange order is shipped, owner party details are not shown in IB.
3. Refer to attached documents to understand the standard oracle flow.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms