For Advance Exchange Orders, Owner Party Details Not Getting Displayed In IB

(Doc ID 1993695.1)

Last updated on MAY 12, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Advance Shipment created from Service Request (Charges tab) is not displaying the Owner Party details. (i.e. 'Ship To' and 'Bill To' are displayed as NULL when the Instance is queried from Installed Base).
BUT if the Advance Exchange order was created directly from Order Management, then it does populate the IB Owner details as expected (i.e. 'Ship To' and 'Bill To' are displayed as expected in Installed Base).

Expected Behavior:

If Advance Shipment is created from Service Request (Charges Tab), it should populate the Installed Base Owner details as expected.

Steps:

1. Create an advance exchange order from Oracle Field Service module.
2. When the advance exchange order is shipped, owner party details are not shown in IB.
3. Refer to attached documents to understand the standard oracle flow.

Cause

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